Privacy Policy

Last Updated: 7/31/2026

REO Mechanical ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website or use our services.

1. Information We Collect (Categories & Retention)

We collect the following categories of personal information for business purposes. We retain this information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Identifiers: Name, email address, phone number, and physical address (collected via contact forms or service requests). Retained while you are an active customer and for up to 7 years for tax and legal compliance.
Internet or other electronic network activity information: Browsing history, search history, and interactions with our website (collected via cookies and analytics). Retained for up to 2 years.
Geolocation data: General location derived from IP address to determine service area applicability. Retained for up to 1 year.

2. How We Use Cookies & Third-Party Analytics

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use third-party analytics services (such as Google Analytics) to evaluate your use of the website, compile reports on activity, and provide other services relating to website activity and internet usage. These third parties use cookies to collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website.

3. Data Sharing

We do not sell your personal information for monetary consideration. However, under California law, sharing information with third-party advertising or analytics partners may be considered a "sale" or "sharing" of personal information. We may share your information with service providers who perform services on our behalf (e.g., website hosting, data analysis, customer service).

4. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share.
Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us, subject to certain exceptions.
Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of your personal information. You can exercise this right by clicking the "Do Not Sell or Share My Personal Information" link in our footer.
Right to Limit Use of Sensitive Personal Info: You have the right to direct us to limit our use of your sensitive personal information to that which is necessary to perform our services.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

5. Do Not Track (DNT) & Global Privacy Control (GPC)

We honor Do Not Track (DNT) browser settings and Global Privacy Control (GPC) signals. When our systems detect a valid GPC signal from your browser, we automatically treat it as a request to opt-out of the sale or sharing of your personal information.

6. Contact Us

If you have any questions or comments about this notice, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: (916) 431-7361
Website: Using our contact forms